COVID-19 Operations Standards

As we navigate into a new normal, we'd like to share our revised Operations procedures, to help keep both our guests and employees safe. 

Contactless check-in

• On arrival, you will be asked to sanitise your hands. Sanitiser will be available when you enter the hotel
• Social Distancing signage will be visible throughout and we ask guests to stay 2 metres/6 feet apart at all times
• Protective screens have been installed and hotel teams have adequate PPE to protect them
• We've created a guest waiting zone for checking in. We'll cut your key then step back to allow you to step forward to collect it
• If you are parking on-site, we'll input your car registration details and read them aloud for you to confirm (hotels with Parking Eye only)

Contactless check-out

• Drop your room key into a bowl at Reception and we'll email your invoice to you - simple!

Housekeeping/cleaning

Cleanliness is already a top priority for us. We have an average rating of 4.61/5 for cleanliness across 50 of our hotels. We have, however, put additional sanitisation measures in place:

     Rooms

• Tea and coffee supplies will be refreshed daily during your stay, full service with linen and towel changes will take place after every 5 nights
• In order for the room to be cleaned, the guest/s must vacate the room 
• Housekeeping teams will have adequate PPE

     Public areas

• Door handles/lift buttons/surfaces/card machines will be wiped down regularly
• Public area seating areas are open with reduced seating to support social distancing

Lift policy

• We are advising that the lift is kept to a 1 person per lift policy (unless you are sharing a room, you are fine to go in the same lift)

Payment policy

• We will be unable to accept cash payments at this time. Payment must be made by a credit/debit card

Food & Drink

• The breakfast buffets are open with slight variations to the standard menu
• In order to ensure social distancing, we have limited seating available and will sadly not be able to accommodate everyone at busy times. We will still operate a “Grab & Go” option at these times.
• For dinner and drinks, orders will either be collected at your table, or you'll be able to scan a QR at your table to order and pay (select locations only). These will be delivered to your table

If you have any further questions, please get in touch and we'll be more than happy to help.