We spoke to Lucy Stamper - Hotel Operations Manager over at the Holiday Inn Express East Midlands - Airport. Check out Lucy's hospitality journey and how supportive she's felt during her time with Atlas.

Tell us a bit about yourself, how long have you worked in hospitality?

I have worked in hospitality for 8 years - I started my journey as a kitchen porter in a small cafe! I then worked in full-service hotels doing conference and events, general food and beverage, as well as working on the front desk, and being a duty manager at a large conference & events facility. This then led me to my role at Holiday Inn Express as (what was then known as) a Guest Service Manager. I had been a GSM/Team Leader for just under a year at Atlas when I applied for the Hotel Operations Manager role - my managers were very supportive and I can say this has translated throughout the team as well as to Atlas as a whole!

How well are you adapting to the current changes working in a hotel?

I have worked for various hotel brands so I am used to changes in procedures however the pace at which some things change now takes some getting used to! Because of the current situation, government guidelines change regularly and I think what helps is viewing this as the “new normal” - it’s normal for things to change at the last minute and you just have to crack on!

Looking to the future, what are you most looking forward to working in the Atlas family?

I think not only developing myself but also the team so that everyone feels valued knowing they play a key role in delivering excellent guest service. Throughout my hospitality journey, I have been very eager and keen to learn and I would love to be able to share this passion with the team as they go on their own journeys whether that be in hospitality or beyond.

 

Looking for a job or fancy a new career - check out our careers website for all current vacancies