Tell us a bit about yourself, how long have you worked in hospitality?
I have worked in hospitality for almost 15 years, I started as a receptionist at a small family-run hotel in Ireland. Moved to the UK in 2013, and started my journey with Atlas as a Guest Service Manager in 2014 when they acquired the Hilton Portsmouth. I was part of the opening team for our very first Gen 4 property, Holiday Inn Express Portsmouth - North.
I became a deputy in Holiday Inn Express London - Wandsworth in October 2017 and transferred to Hammersmith in June 2019. I was delighted to join Hammersmith and take up the challenge of a 60-bed extension, making it the biggest hotel in the Atlas portfolio!
How well are you adapting to the current changes working in a hotel? How did you find housing the social care guests in your hotel during the lockdown?
I think 2020 has been a year of adapting to change for everyone. For me personally, I have learnt to take it a day at a time and to be prepared for anything. Most importantly, I have tried to remain positive & to keep the team motivated.
Having social care throughout lockdown was an interesting experience, to say the least, and not without its challenges! It was a very valuable experience both on a personal and professional level. The team were exceptional and dealt with any issues as they arose and treated the social care guests with the same respect as our regular guests. We were delighted to support the charity and in 6 months 170 people were moved off the streets!
Looking to the future, what are you most looking forward to working in the Atlas family?
Looking to the future, I am looking forward to supporting and developing my team. I definitely have some future HOMs on my team! Can’t wait to see them grow and develop!
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