We're thrilled to have scooped five of the nine awards presented by our franchisor IHG at this year's Europe Star Awards including the most prestigious of all for Hotel of the Year for Holiday Inn Express Newport. The awards recognise outstanding performance and are presented based on customer satisfaction surveys, nominations and input from our IHG colleagues and were presented at the Holiday Inn Express Business Performance Meeting at Holiday Inn Winchester on November 27th.

In total, Somerston's hotels won the following awards for the Holiday Inn Express brand in Europe:

  • Holiday Inn Express Hotel of the Year for Europe is Holiday Inn Express Newport.
  • Torchbearer Award, presented to top performer hotels in quality and customer service, went to Holiday Inn Express Newport.
  • Quality Excellence Award was won by Holiday Inn Express Swansea - East.
  • IHG® Rewards Club Hotel of the Year went to Holiday Inn Express Swansea - East.
  • Most Improved Heartbeat Hotel of the Year was won by Holiday Inn Express Glasgow City Centre Riverside, recognising a phenomenal performance in improving guest satisfaction scores.

We take great pride in the results which reflect the hard work, passion and professionalism of the teams at our hotels.