We strongly believe that happy and engaged staff are fundamentally important to the success of our business. That's why we're delighted that our teams regularly tell us that they're proud to work for our hotels.
We conduct anonymous Staff Satisfaction Surveys twice a year as we always want to know areas where we can go further to make our teams feel loved. Our most recent results, from October 2017 demonstrate our commitment.
94% of new team members told us that they were made to feel welcome when they started working at their hotel
86% of our team members told us that they rate their hotel as a good place to work
90% of our team members told us that they rate Atlas Hotels as a good place to work
90% agreed with the statement 'I feel proud to work for this hotel'
89% agreed with the statement 'I feel proud to work for Atlas Hotels'
98% agree that we believe in achieving success by putting guest experience and satisfaction at the heart of our business
Things can go wrong during a guest's stay so one of our current priorities is to empower our staff to handle any customer complaint or concern as they see fit. By enabling our whole team to have the authority to make things right, we deliver great customer service and show our staff that we have faith in them.
95% agreed that they are empowered to fix any problems and ensure that our guests leave the hotel happy
Our hotel General Managers are hugely important in ensuring our teams are happy and their own satisfaction is obviously key to that. That's why we also ensure that we work hard to provide a great environment for them.
94% of our General Managers believe that Atlas Hotels as a good place to work and are proud to work for us